We try to keep things really simple and efficient, so you can either call us or write us an e-mail. Simply click on the contact button on our website and leave us a message or e-mail us at office@maxifun.com.au.
We provide flexible delivery and collection times. However, typically we will deliver units early in the morning and collect late in the evening with pickups starting from 4pm onwards or the next morning. We will always setup at least 30 mins before your party begins.
You will be required to have at least 80 cm clearance along the access path. Please also consider if there are any obstructions such as air-conditioning units, water heaters or gardens that may be blocking the access path. Please note that most castles weigh between 50kgs and 200kgs so we need advance notice of any stairs or difficult access
If you cancel there is NO CANCELATION FEE if you notify us 72 hours before your event (RAIN EXEMPTED). At MAXI FUN we understand that from time to time some circumstances are unavoidable. If you need to cancel your booking for rain just call us by 7am on the day of the hire as after this time our TOYS will have already left the depot and on route to the first delivery
Our jumping castles hold between 7 to 10 children on average but it also depends on the castle selected. It is the responsible adult that must ensure an appropriate mix of children are utilising the castle at any given time. We are happy to run through the procedure’s involved before or at your event.
Yes. We provide both detailed safety instructions with every hire contained in the hire contract as well as verbal instructions on the day of the hire.
You must provide an additional 1 metre at the front and back of the bouncy castle for the placement of the blower. We also recommend that you leave 1 metre on either side of the castle. Pleasemake sure that there is plenty of room for us to bring the castle into the area that you would like it to be set up.
On the day of your jumpy castle hire, we will attend to your home or party site and completely install the jumping castle. This includes a complete safety check. We will also take you through the operations of the castle and advise you in how to operate and supervise your children’s jumping castle party.
A small deposit is required when booking with us. You can make an online bank transfer any time prior to the party day, but cash only on the delivery day.
No, but please advise us at the time of booking if any part of the bouncy castle will be on a surface other than grass. We can install our jumping castles on artificial lawn, concrete driveways, paved area’s and inside halls or gyms, dirt or gravel. We install a tarp underneath all jumping castles for protection. Soft fall mats are also provided. Heavy weights are provided for anchorage on hard surfaces with pegs staked into the ground for installations on grass etc. Always check for underground pipes.
If you need to reschedule or cancel your party, you will have to call us or send us an e-mail.
Hiring jumping castles in public parks in Brisbane area, requires permission from the local council authorities. Contact your local council for more information. Some councils may charge a small hire fee. Some public parks may not have access to power. Here at Maxi Fun we can provide our own power with a petrol blower/generator for the jumping castle hire, for which there will be a small additional charge.
We carry $20,000,000.00 in Public Liability Insurance. Please let us know if you require a copy of our certificate of currency.
Yes, a responsible adult over 18 years of age must supervise the jumping castle at all times. There will be training given in the operating instructions for the bouncy castle on the day of the hire. You can hire one of our trained supervisors.
